FIS EVENTS chatbot

Thousands of people in the B2B Financial Technology community attend FIS events each year. And in 2018, their events were held at a new location. To help attendees navigate the new surroundings, we developed a Chatbot just for the Event.

The Chatbot returned simple answers to dozens of questions, including links to maps, restaurants and the event schedule. It lived within the popular FIS Events App, making it a seamless experience with an 85% success rate of answering questions.

Because the event has ended, the chatbot will not return time-sensitive info, but if you’d like to test it out, we recommend these prompts.

What is the Wi-Fi password?
What restaurants are in the Dolphin?
Who is Gary Norcross?
How do I find my persona?
What topics do you cover?